1.-Purpose

These General Terms and Conditions for the Provision of Services (hereinafter, General Conditions) apply to all orders placed by the Client with Traductor Juardo Inglés through its legal entity Royal Elba SL and constitute a legally binding contractual commitment between the Client and Royal Elba SL regarding the provision of translation and apostille services.

In the event that the parties expressly agree to work under Specific Conditions, the provisions of such Specific Conditions shall prevail over those that conflict with these General Conditions, while the remaining provisions shall remain unchanged. The possible invalidity of any provision shall not affect the validity of the remaining provisions.

The Client’s own General Conditions shall only apply after express written acceptance by Royal Elba SL.

From the acceptance of the quotation, the Client shall be deemed to accept the General Conditions, without the need for further confirmation, unless they are modified within the established period. In that case, the General Conditions shall be provided again to the Client for acceptance.

The use of the web platform made available by Royal Elba SL and the sending of Original Material by the Client imply the Client’s acceptance of all the General Conditions.

2.-Definitions

– Traductor Jurado Ingles: refers to the brand of the website www.traductorjuradoingles.net, a translation company managed by Royal Elba SL.

– Royal Elba SL: refers to any of the brands of Royal Elba SL, as well as its internal employees and authorised external collaborators.

– Client: refers to the person, company, organisation, etc. that hires or pays for the work, or the person authorised to represent a company, organisation, etc.

– Sworn Translation: refers to the translation and certification of a Translation carried out by a sworn translator certified by the MAEC or the corresponding authority in each case. The sworn translation work is carried out by a single professional sworn translator and includes a self-review by that same sworn translator. It does not include a review by a different professional translator.

– Translation: refers to the rendering of a message from a Source Language into an equivalent message in a Target Language, in accordance with good professional practice in the sector.

– Sworn Translator: refers to the internal employee or external collaborator of Royal Elba SL responsible for carrying out the Sworn Translation. The Sworn Translator is certified by the MAEC or by the corresponding authority in each case.

– Source Language: refers to the language in which the Original Material is written.

– Target Language: refers to the language into which the content of the Original Material must be translated, resulting in Final Material.

– Original Material: refers to the documents and other material delivered to Royal Elba SL to carry out sworn translation services in accordance with these Conditions.

– Final Material: refers to the final translated and certified version of the Original Material.

– Urgent: refers to those orders whose delivery time is expressly identified as Urgent mail delivery.

3.-Quotations

The quotation provided by Royal Elba SL is free of charge and without obligation.

At the quotation stage, the Client must provide Royal Elba SL with the information necessary for the correct preparation of the quotation (source language, target language, type of document, number of additional copies, etc.).

The quotation provided by Royal Elba SL includes:

• The Sworn Translation service, including the sworn translation itself, certification, signature and the corresponding official stamp;
• The type of document;
• The language combination of the order;
• The number of copies requested;
• The total cost of the order;
• Discounts, fees, taxes. Unless explicitly specified, quotations include IGIC, which will be itemised at the end of the order process and applied on the corresponding invoice;
• The approximate delivery date of the order.

4.-Prices and rates

Unless specifically stated otherwise, rates include taxes but do not include shipping costs. Shipping costs, if applicable, will be shown in the quotation.

Royal Elba SL shall carry out the agreed service and invoice it in accordance with the terms and prices indicated in the quotation.

Promotional offers cannot be combined with each other or with other discounts.

The offers and quotations indicated by Royal Elba SL are valid only at the time they are issued and shall not be considered binding unless explicitly stated otherwise. Unused discounts offered by Royal Elba SL may be cancelled unilaterally without prior notice. Likewise, discounts apply only at the time the Order is placed, and shall not be applied afterwards.

Royal Elba SL reserves the right to modify prices, rates and estimated delivery dates indicated in previous quotations. Royal Elba SL shall inform the Client of any new costs or proposed delivery dates before finalising the Order.

Before starting the work, we always verify prices and deadlines as part of our processing procedure.

5.-Order

All orders shall be confirmed upon acceptance of the quotation and full advance payment by the Client, and must include all the necessary information for the correct execution of the requested service. If the Client fails to provide relevant information, no claims for discounts or compensation due to deficiencies or delays shall be accepted.

The delivery period specified in the quotation is approximate and based on the assumption that payment is made at that time. If payment is not received immediately, delays may occur. Royal Elba SL shall not be responsible for delays caused by late payment.

If Royal Elba SL does not receive full payment, it reserves the right not to begin the order until full payment is made.

If Royal Elba SL cannot fulfil the order under the quoted conditions due to errors in dates or costs, the Client will be informed as soon as possible and the order will not be processed. Any payment made will be refunded promptly.

6.-Service provision

The Client declares and guarantees that they own or have rights over the Original Material and that its use does not infringe third-party rights. The material shall be used only for lawful purposes.

The service includes Translation, Sworn Translation, Apostille and delivery as agreed. Non-editable material may be delivered in a similar format, at the discretion of the sworn translator.

The Order is completed upon delivery of the sworn translation in PDF or paper format, duly signed and stamped.

Only paper versions with signature, stamp and certification are legally valid in Spain.

7.-Delivery times

Delivery times are approximate. Royal Elba SL will make all reasonable efforts to meet them.

If delays occur, the Client will be informed and a new deadline agreed.

Royal Elba SL shall not be liable for delays due to force majeure or external causes.

Shipping is outsourced; Royal Elba SL is not responsible for carrier delays.

Office collection is available at Calle Hermano Pedro 7, Adeje.

19.-Applicable law and Jurisdiction

These General Conditions shall be governed by Spanish law. Royal Elba SL and the Client submit to the Courts and Tribunals of Adeje (Spain).